ABSA - Bank Teller Opportunities June 2013

From the Employer:

Key Responsibilities

• Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash
• Dispense and receive physical cash, cheques, travelers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or payout after checking identification, account details and other prescribed controls
• Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
• Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Count cash received or dispensed to ensure that errors are avoided
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
• Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
• Explain the Banks procedures, security requirements as well as service offerings available to customers
• Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation
• Ensure accuracy and efficiency when engaging with the customer
• Portray a professional image and ensure that personal appearance conforms
• Maintain a neat and tidy workstation at times
• Identify sales leads and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
• Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales
• Verify that information is accurate and complete in accordance with the Banks procedure
• Scrutinise and apply warning circulars, memos, stop payments and credit card lists
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks
• Maintain applicable registers
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery
• Follow off-line procedures and comply with Code of Banking practice
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Working with people
• Applying expertise and technology
• Planning and organising
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressure and setbacks

Competencies

General

The appointment will be made in line with the Divisional Employment Equity strategy

Essential/Basic Qualifications

 Minimum Requirements

• Grade 12 with Accounting or Mathematics or equivalent NQF level 4 qualification or higher
• One (1) year Cashier experience within a retail environment
• Computer literate especially on the numerical side
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

Preferred Requirements

• Degree or Diploma in Finance
• One (1) year Teller experience within a Retail Banking environment
• One (1) year experience in dealing with Customers
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status